FAQs — Shipping, Returns, Hair Loss & Beauty Help | Belvera

Answers to common questions about orders, delivery, returns and products at Belvera — your British beauty, skincare & hair store. We ship across the UK and price everything in GBP (£).

Ordering & Payment

How do I place an order?

Add items to your basket and check out securely. You'll get an email confirmation with your order number straight away.

What payment methods do you accept?

All major cards and popular digital wallets, processed through a secure encrypted checkout. Prices are in GBP (£).

Is checkout secure?

Yes — payments are encrypted and processed by trusted payment providers. We never store your full card details.

Can I change or cancel my order?

Email belvera.uk@gmail.com as soon as possible with your order number and we'll help before it ships.

Shipping & Delivery

Do you ship across the UK?

Yes. Belvera ships to addresses across the United Kingdom, with all prices in GBP.

How long does delivery take?

Most UK orders arrive within 3–7 business days after processing, with tracking once dispatched. Remote areas may take a little longer.

How much does delivery cost?

Delivery is calculated at checkout and shown before you pay. We run free-delivery promotions regularly.

Will I get tracking?

Yes — you'll receive a tracking link by email once your order is dispatched.

Do you deliver to Northern Ireland, Scotland & Wales?

Yes, we deliver UK-wide including Scotland, Wales and Northern Ireland.

Returns & Refunds

What is your returns policy?

We offer 30-day returns on eligible unused items. See our refund policy for details.

How do I start a return?

Email belvera.uk@gmail.com with your order number and we'll send simple return instructions.

When will I get my refund?

Once your return is received and checked, refunds are issued to your original payment method, typically within a few business days.

About Belvera & Trust

Is Belvera a UK store?

Yes — Belvera is a British-focused beauty, skincare, hair & personal-care store serving customers across the UK with GBP pricing and UK-wide delivery.

Are your products authentic?

Yes. We stock authentic products from trusted and trending brands — including GROWPLEX, COSRX, TIRTIR, Medicube, Paula's Choice, No7, The Ordinary and many more.

How do I contact you?

Email belvera.uk@gmail.com — we aim to reply within one business day.

Where can I read product guides?

See our ingredient glossary, minoxidil timeline and blog.

Hair Loss, Skincare & Product Help

Where can I buy minoxidil in the UK?

You can purchase minoxidil from Belvera's online store, offering a range of options for both men and women.

How do I choose the right hair-loss product?

Consider your specific needs, such as scalp sensitivity or desired application method, and consult product descriptions and reviews.

Is minoxidil suitable for women?

Yes, minoxidil is available in formulations specifically designed for women; always follow the product's directions.

What is the price of minoxidil at Belvera?

Prices for minoxidil at Belvera start at approximately £20, depending on the brand and formulation.

How does rosemary oil benefit hair?

Rosemary oil is often used to nourish the scalp and condition hair; it can be applied directly or mixed with other hair products.

Can I use biotin for hair health?

Biotin is a popular supplement that supports overall hair health; consult with a healthcare provider for personal advice.

What is derma rolling for hair?

Derma rolling involves using a roller with tiny needles to stimulate the scalp, which may promote hair health; ensure you follow usage instructions.

How can women address hair thinning?

Women can explore options like volumising shampoos, nutritional supplements, and topical treatments such as minoxidil.

What is the delivery cost within the UK?

Standard delivery within the UK is £3.99, with free shipping on orders over £50.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK.

Can I track my order on Belvera?

Yes, once your order is dispatched, you will receive a tracking number via email.

What is Belvera's return policy?

Belvera accepts returns within 30 days of purchase for unopened and unused products.

Are there any discounts available?

Check Belvera's website for current promotions and sign up for the newsletter for exclusive offers.

Is rosemary oil suitable for all hair types?

Yes, rosemary oil can be used on all hair types, but it's advisable to patch test if you have sensitive skin.

How often should I use a derma roller on my scalp?

It's generally recommended to use a derma roller once a week, but follow specific product guidelines.

Can I use minoxidil with other hair products?

Yes, but ensure minoxidil is fully absorbed before applying other products and follow all instructions.

What payment methods does Belvera accept?

Belvera accepts major credit cards, PayPal, and Apple Pay.

How do I know if a product is in stock?

Product availability is indicated on the product page; if out of stock, you can opt to receive a notification when it becomes available.

Product information is for general reference only and is not medical advice. Always read and follow the packaging; for medicated/OTC products such as minoxidil, follow the directions and consult a pharmacist.