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We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at belvera.uk@gmail.com
and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
KÉRASTASE Gloss Absolu Bain Crème Hydra-Illuminating refill pouch is a sulfate-free creamy shampoo designed to hydrate thick, frizzy hair while boosting shine and anti-frizz performance.
This refill pouch contains the same hydra-illuminating formula from the Gloss Absolu range, created to be poured into your reusable KÉRASTASE bottle. Infused with hyaluronic acid, glycolic acid, and wild rose oil, the shampoo gently cleanses while delivering moisture and smoothing the hair fiber. The high-foaming texture removes buildup and enhances natural curl definition, all while offering a signature citrus-floral-vanilla scent. Choosing the pouch reduces single-use plastic compared with buying multiple standard bottles.
The formula balances moisture retention and lightweight slip: hyaluronic acid attracts and binds water to the hair, while glycolic acid helps ingredients penetrate the fiber. Wild rose oil provides nourishing lipids without creating heavy buildup, keeping strands bouncy and defined.
Yes—the pouch contains the identical Gloss Absolu Bain Crème formula, so you get the same high-shine finish and frizz control. Regular use improves surface smoothness and helps maintain up to four days of reduced frizz, depending on hair type and environment.
Refilling is straightforward: pour the pouch contents into a clean, dry KÉRASTASE Bain Crème bottle. Apply to wet hair, massage into scalp and lengths to create a rich lather, then rinse thoroughly for best results—follow with your preferred Gloss Absolu conditioner or treatment.
The refill pouch is engineered to lower plastic consumption: it uses substantially less material compared with purchasing multiple standard bottles. For those aiming to minimize packaging waste while retaining KÉRASTASE performance, the pouch is a practical eco-conscious option.
Who is this for: This refill pouch is made for people with thick, frizz-prone hair who want a salon-quality, sulfate-free cleanse that boosts shine and defines natural curls. It's also suited to anyone who already owns a KÉRASTASE Gloss Absolu bottle and is looking to reduce plastic use without changing their hair routine.
AQUA / WATER / EAU • SODIUM C14-16 OLEFIN SULFONATE • COCAMIDE MEA • GLYCERIN • COCAMIDOPROPYL BETAINE • SODIUM CHLORIDE • GLYCOL DISTEARATE • SODIUM LAUROYL SARCOSINATE • TRIETHYL CITRATE • PARFUM / FRAGRANCE • CITRIC ACID • SODIUM HYDROXIDE • SODIUM BENZOATE • CARVONE • COCO-BETAINE • LIMONENE • HYDROXYPROPYL GUAR HYDROXYPROPYLTRIMONIUM CHLORIDE • CARBOMER • SALICYLIC ACID • BENZOIC ACID • CITRUS LIMON PEEL OIL • GLYCOLIC ACID • SODIUM HYALURONATE • CAPRYLIC/CAPRIC TRIGLYCERIDE • POLYQUATERNIUM-7 • CITRUS AURANTIUM PEEL OIL • LINALYL ACETATE • LINALOOL • TETRAMETHYL ACETYLOCTAHYDRONAPHTHALENES • PINENE • CITRONELLOL • HEXYL CINNAMAL • ALPHA-ISOMETHYL IONONE • ROSA CANINA FLOWER EXTRACT
Q: Is this pouch the same formula as the KÉRASTASE bottle?
A: Yes. The refill contains the identical Gloss Absolu Bain Crème formula for the same shine and anti-frizz results.
Q: How do I use the refill pouch?
A: Open and pour into your clean KÉRASTASE bottle, apply to wet hair, massage to lather, then rinse thoroughly.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at belvera.uk@gmail.com
All approved returns must be sent to the following address:
Belvera – Returns Department
1970 Old Cuthbert Road, Suite 250, STE 005
Cherry Hill, NJ 08034
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at belvera.uk@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Belvera will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at belvera.uk@gmail.com
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Belvera ships exclusively within the United Kingdom (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Belvera is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the UK is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Belvera is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at belvera.uk@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the United Kingdom. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: info@belvera.co.uk
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