Welcome to Belvera – British Beauty Essentials
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We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at belvera.uk@gmail.com
and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
KÉRASTASE Première Strengthening Pre-Shampoo, Shampoo, and Mask Set is a targeted three-step regimen that removes calcium buildup and reconnects keratin bonds to visibly reduce breakage and smooth damaged hair.
This limited-edition full-size collection combines a pre-shampoo treatment, reinforcing shampoo, and restorative mask to address two common causes of hair weakening: mineral (calcium) buildup and disrupted keratin links. Formulated with citric acid to decalcify residues and glycine to help reconnect broken keratin chains, the system aims to hydrate, strengthen, and add visible shine across all types of damaged hair. The routine is designed for regular use and works from the core of the fiber outward to improve manageability and reduce split ends over time.
The pre-shampoo treatment is applied to damp hair and left on briefly to target and dissolve mineral deposits that accumulate from hard water and styling products. Removing that buildup allows the following shampoo and mask to penetrate more effectively, so actives can reach the hair structure where they’re needed most.
Used as a paired cleansing and conditioning sequence, the shampoo gently removes impurities and strands’ weakened fragments while the mask delivers concentrated nourishment to restore elasticity and shine. Together they aim to reduce breakage, smooth the fiber, and improve surface gloss without weighing hair down.
Apply the pre-shampoo to damp hair and leave in for about five minutes, then layer the shampoo and rinse thoroughly. On towel-dried hair, spread the mask through lengths and ends, massage to distribute, leave for five minutes, and rinse. Regular, repeated use of all three steps provides the system’s intended benefits.
The formula is created for all hair types experiencing damage from mechanical stress, chemical services, or mineral buildup. It suits hair that feels brittle, looks dull, or breaks easily; the approach focuses on internal bond repair and external smoothing rather than only surface conditioning.
Who is this for: This KÉRASTASE Première Strengthening trio is aimed at people seeking a salon-grade at-home protocol to tackle persistent breakage and dullness, especially those concerned about hard-water mineral buildup. If your hair feels fragile, snag-prone, or lacks smoothness and shine, this set provides a focused cleansing-and-repair sequence to improve resilience and appearance when used regularly.
Q: How often should I use the full three-step set?
A: Use the pre-shampoo, shampoo, and mask once or twice weekly; adjust frequency based on hair condition and water hardness.
Q: Does this set remove hard-water buildup?
A: Yes—citric acid in the formula helps eliminate calcium buildup to improve product penetration and reduce residue.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at belvera.uk@gmail.com
All approved returns must be sent to the following address:
Belvera – Returns Department
1970 Old Cuthbert Road, Suite 250, STE 005
Cherry Hill, NJ 08034
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at belvera.uk@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Belvera will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at belvera.uk@gmail.com
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Belvera ships exclusively within the United Kingdom (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Belvera is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the UK is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Belvera is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at belvera.uk@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the United Kingdom. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: info@belvera.co.uk
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