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We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at belvera.uk@gmail.com
and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
No7 Retinol Collection is a complete nighttime regime that combines a retinol night cream, targeted eye treatments, a 0.3% retinol concentrate, plus a velvet eye mask and pillow mist for an enhanced evening routine.
Created to work together across different skin types, this curated set brings No7’s Pure Retinol technology and supporting actives into a single kit designed for nightly use. The formulas are developed to be gentler on skin while still targeting surface texture, uneven tone and the visible signs commonly associated with aging. The set pairs treatment steps with sleep-focused accessories to help you build a consistent and restorative evening ritual.
Start with a clean face, apply the 0.3% Retinol Night Concentrate to areas you want to target, follow with the Retinol Night Repair Cream for overall hydration and smoothing, and finish with the retinol eye cream around the orbital area. Use the velvet eye mask and linen pillow mist to create a calming sleep environment that supports consistent nightly use.
The core actives in the kit are Pure Retinol at 0.3% in the night concentrate, a Retinol Night Repair Cream formulated with Collagen Peptide technology, and an eye cream using a retinol optimizer delivery system. These work alongside hydrating and soothing components to support skin renewal and surface radiance while helping to minimize irritation.
If you’ve not used retinol before, introduce the concentrate and creams gradually—use them a few times a week at first and increase as tolerated. Always pair retinol at night with daytime SPF, and pay attention to skin response; reduce frequency or layer with a moisturizer when sensitivity appears.
The kit includes a soft velvet eye mask and a linen pillow mist to make your evening ritual more calming and consistent—small lifestyle supports that encourage regular use of treatment products. The extras help create a sensory cue for bedtime and can improve perceived relaxation, which supports a steady skincare routine.
Who is this for: This No7 Retinol Collection is designed for adults aiming to introduce or streamline a nighttime anti-aging and renewal routine. It suits people with normal to combination skin seeking a progressive retinol program that includes supportive hydration and sleep-focused accessories. If you have very sensitive skin, consult patch testing and introduce the products slowly; anyone using this set should pair nightly retinol use with daily sun protection.
Please refer to product label for the full ingredients of each product in this set.
Q: Can I use the 0.3% Retinol Night Concentrate every night?
A: Start with 2–3 nights per week and increase as tolerated; reduce frequency if you experience irritation.
Q: Is the eye cream safe for sensitive under-eye skin?
A: The eye cream uses an optimizer system for targeted delivery; patch-test first and apply sparingly if sensitive.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at belvera.uk@gmail.com
All approved returns must be sent to the following address:
Belvera – Returns Department
1970 Old Cuthbert Road, Suite 250, STE 005
Cherry Hill, NJ 08034
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at belvera.uk@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Belvera will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at belvera.uk@gmail.com
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Belvera ships exclusively within the United Kingdom (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Belvera is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the UK is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Belvera is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at belvera.uk@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the United Kingdom. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: info@belvera.co.uk
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